An Internet connection is required. Please connect to the Internet or adjust your clock and try again.”-or-“Please connect to the Internet and retry.” For Acrobat 8 and Acrobat 3D Version 8, see Activation or connection error CS3, Acrobat 8. For other products, see Resolve connection errors. “Unable to activate Macromedia products.”.

• Trouble downloading e-license for Adobe Acrobat 8.1.0 Professional When I try to download the e-license for Adobe Acrobat 8.1.0 Professional, I get a message that states that there is no internet connection (which is untrue, my internet is working fine) and the message goes on to say that 'e-license download uses https, which may not work.
• . Internet Explorer 11; Firefox (ESR); or Chrome. Video hardware acceleration (optional). This software will not operate without activation. Internet connection and registration are required for software activation, validation of subscriptions, and access to online services. Phone activation is not available.

Having problems with your Adobe Acrobat® 8.0 Standard Full Version for PC ?

Answers :

For 11.x and earlier, admins license and activate the product prior to deployment.

Streamlining deployments¶

During an Acrobat non-silent install, the installer displays a number of screens which guide the user through the process and allow for licensing as well as the customization of certain features. Since admins typically use silent installs for mass deployments, Adobe provides methods for pre-deployment configuration. These tasks include:

• Licensing.
• Disabling registration.
• Granting activation exceptions for offline users.
• Selecting a language.
• Disabling the startup splash page.
• Setting a default PDF viewer when Acrobat or Reader is already present.
• Accepting the EULA on behalf of your organization.

By performing these tasks ahead of time, you can simplify the end user experience when the product first launches.

Configuration methodologies

Configuration methods and tools include the following:

• A Customization Wizard for Windows and Macintosh provides a GUI way to modify the installer.
• Windows properties allow command line control.
• Registry and plist preferences enable pre and post deployment configuration.
• Support for APTEE for Windows (11.0 and later) and Macintosh (10.0 and later) provides for serialization, suppressing registration, and accepting the EULA.

Not all methodologies are created equal. For example, the Windows Wizard sets properties, but there are many Adobe properties that must be set via the command line. While numerous properties map to registry and plist settings, the 500+ documented registry/plist preferences provide more granular options.

• ** For 11.x products, suppressing the EULA on Mac can only be accomplished via the Wizard or the PRTK tool. Setting the plist preference directly does not work.

Windows¶

For a one page guide, see the Acrobat Installation Workflow Configuration key.

Language selection¶

For 11.0, all Acrobat installers are multi-language installers. Earlier product versions provided language-specific installers. Language configuration can be complex in some environments. For example, you may need to know the following:

• The relevant locale and language codes for your serial number.
• What languages to install on the machine (one, several, or all).
• Whether or not the default language is that of the OS.
• Whether or not the user should be allowed to reset the language.
• Whether the language variant maps to a differently named base MST.
• If you need additional font packs which are available as separate installers.

At it’s simplest, set SUPPRESSLANGSELECTION (introduced in 11.0) to set the default language to match that of the OS. For additional details, see the language topics in Administration Basics as well as preferences such as bUseMUI in the Preference Reference.

Splash page¶

By default, a splash page appears on application startup. To disable this behavior, set bSplashDisplayedAtStartup to 0.

PDF ownership¶

When Reader is already present, you can control whether Acrobat or Reader is the default viewer. By default, Acrobat will wrest ownership from a Reader install. You can change this behavior by setting LEAVE_PDFOWNERSHIP to YES. For more information abut setting the default PDF viewer, see Default PDF viewer.

Licensing¶

One-off Acrobat installations simply require entering the license key as you install the application. For batch and remote deployments, the licensing methodology varies by deployment method. With the exception of APTEE, all of the methods set ISX_SERIALNUMBER.

Customization Wizard¶

If you are using the Wizard to configure the application prior to deployment, enter the license information in the user interface as described in the user documentation. Doing so writes the serial number information to the abcpy.ini file. This file needs to be placed in the same directory as the MSI used at installation time.

MSIs and Abcpy.ini¶

Installations that use MSI files require that the Abcpy.ini file contain the serial number information for the application. For example, during an administrative installation point deployment, the MSI file reads Abcpy.ini to get the needed information. If you have not used the Wizard, set this up manually as follows:

1. Open Abcpy.ini in a text editor.
2. Find ISX_SERIALNUMBER.
3. Add the serial number.
4. Save and close the file.
5. Verify abcpy.ini is located in the same directory as the MSI prior to installation.

EXEs and Setup.ini (bootstrapper)¶

Deployments that use EXE files require that the Setup.ini file contain the serial number information for the application. For example, during a bootstrapper Setup.exe deployment, the EXE file reads Setup.ini to get the needed information. You can set this up manually as follows:

1. Open Setup.ini in a text editor.
2. Find ISX_SERIALNUMBER.
3. Add the serial number.
4. Save and close the file.
5. Verify Setup.exe located in the same directory as the EXE prior to installation.

Command line¶

The license key can be entered on the command line during deployment by using the ISX_SERIALNUMBER property.

• To run the installer by using setup.exe, enter:

• To run the installer by using the msiexec program, enter:

APTEE¶

See Subscriptions.

EULA acceptance¶

Most admins accept the EULA on behalf of their organization so that end users do not have to perform that manual task. To do so, do one of the following:

• Use the Wizard. If you are imaging an OS, run APTEE first to provide the activation exception.
• Run the EULA_ACCEPT property during installation.
• Browser only: Set EULAAcceptedForBrowser.

Note that registry preferences have limited options, especially for Acrobat or for machine-level configuration. Therefore, the recommendations are as follows:

• Reader (per user): Set the registry preference EULA.
• Reader (all users): Use the Wizard or the EULA_ACCEPT property.
• Acrobat (per user): Can only accept the EULA for the browser plugin via EULAAcceptedForBrowser.
• Acrobat (all users): Use the Wizard or the EULA_ACCEPT property.

Registration¶

Most admins disable registration so that end users do not have to perform that manual task or obtain an Adobe ID. To do so:

• Use the Wizard.
• Set the REGISTRATION_SUPPRESS property.
• Use the APTEE.

There are no related registry preferences.

Activation¶

Product activation is required as described in the policy details at http://www.adobe.com/products/activation/. While there is a grace period for online activation, it may be true that in some enterprise settings users are permanently or temporarily offline. In that case, you can grant an offline exception to the activation requirement.

To do so:

• Use the Wizard (except for an imaged OS).
• Set the PRESERIALIZATIONFILEPATH property.
• Use the APTEE (required for an imaged OS).

Activation workflow details¶

Adobe Acrobat Activation Key

Activation behind proxys¶

Adobe Acrobat 8 Activation Internet Connection Not Detected Windows 10

For users behind an authenticating proxy, registering the product via the default HTML screens is not possible, thereby blocking trial and subscription workflows that require entering an Adobe ID. Customers who are installing trials or subscriptions should authenticate using Flex-based screens which must be enabled manually. The process involves creating an override file and using the Wizard to install it in a specific location.

To enable the Flex screen:

1. Create a file named application.xml.override. The name must be exact and not have a .txt extension.
2. Copy and paste the following lines in to the file:

1. Download and install Adobe Customization Wizard for XI.
2. Download the Acrobat installer to a location which is writable by non-privileged users.
3. Open the AcroPro.msi with the Wizard.
4. In the left-hand pane, choose Files and Folders. The screen changes to a screen with a Modify and Summary tab.
5. Choose Modify.
6. In the lower left window for the Destination Computer, choose ProgramFileFolder > Adobe > Acrobat 11.0 > Acrobat > AMT. The lower right rectangle will show three files: aul.xml, application.xml, and SlConfig.xml.
7. Drag and drop the application.xml.override file into this rectangle.
8. Choose Save.
9. Exit the Wizard.
10. Install Acrobat using the customized installer.

Once complete, the installer processes the override file and always displays the Flex screens when needed.

Macintosh¶

Acrobat 10.0 introduced support for streamlining Macintosh deployments via support for Apple Remote Desktop and the Adobe Provisioning Tool (APT). APT enables bulk preserialization of Acrobat during deployment time.

Acrobat 11.0 supports the use the Adobe Provisioning Toolkit Enterprise Edition (APTEE) command line tool and also introduces the Customization Wizard for Macintosh. Both can be used to configure the features and behavior described in the following sections.

Language selection¶

For 11.0, all Acrobat installers are multi-language installers. Earlier product versions provided language-specific installers. Language configuration can be complex in some environments. For example, you may need to know the following:

• The relevant locale and language codes for your serial number.
• What languages to install on the machine (one, several, or all).
• Whether or not the default language is that of the OS.
• Whether or not the user should be allowed to reset the language.
• Whether the language variant maps to a differently named base MST.
• If you need additional font packs which are available as separate installers.

At it’s simplest, let the default behavior set the language to match that of the OS. For additional details, see the language topics in Administration Basics as well as preferences such as UseMUI in the Preference Reference.

Splash page¶

By default, a splash page appears on application startup. To disable this behavior, set SplashDisplayedAtStartup to 0.

PDF ownership¶

PDF ownership settings must be set through the user interface.

Licensing¶

One off Acrobat installations simply require entering the license key as you install the application. For batch and remote deployments, the licensing methodology varies by deployment method.

Customization Wizard¶

Use the Customization Wizard for Mac.

Adobe Provisioning Tool¶

• APTEE (11.0): See Subscriptions.
• APT (10.0): See Customizing installs with APT.

EULA acceptance¶

Most admins accept the EULA on behalf of their organization so that end users do not have to perform that manual task or get an Adobe ID. To do so, do one of the following:

Cannot Activate Adobe Acrobat 8

• Use the Customization Wizard for Mac.
• See Customizing installs with APT (Mac) or Subscriptions (Windows)

Note

You cannot set EULAAcceptedForBrowser in the plist. Using the Mac Wizard or APT is required.

Registration¶

• Use the Customization Wizard for Mac.
• See Customizing installs with APT (Mac) or Subscriptions (Windows)

Activation¶

Product activation is required as described in the policy details at http://www.adobe.com/products/activation/. While there is a grace period for online activation, it may be true that in some enterprise settings users are permanently or temporarily offline. In that case, you can grant an offline exception to the activation requirement.

To do so:

• Use the Wizard (except for an imaged OS).
• Use the APTEE as described in Subscriptions (required for an imaged OS).

Activation workflow details¶

Trials for Acrobat Pro¶

Trials are only available for Acrobat Professional. Acrobat Standard does not offer trials. 11.0 introduced trials for Macintosh. An Adobe ID is required to install a trial.

Sometimes it may be expedient to install the product without a serial number. For example, when creating a disk image for trial use or when you don’t know how many seats you may eventually need. To do so, install the product without a serial number prior to creating your image. If you do not pass a serial number via one of the supported methods, a trial version of the product is automatically installed.

For information about migrating a trial to a licensed version, see Licensing trials.

The workflow is generally as follows:

Subscriptions¶

The installation workflow for subscriptions is similar to trial installs. However, on first launch the following occurs:

1. The user must accept the EULA and enter an Adobe ID.
2. If the Adobe ID is associated with a subscription, a 30 day subscription license is fetched and activated for 30 days. If the ID is not associated with a subscription, a 30 day trial license is loaded.

APTEE download and use¶

Acrobat products support the use the Adobe Provisioning Toolkit Enterprise Edition (APTEE) command line tool for both Windows and Macintosh. You can use it with both the standalone product and that bundled with the Creative Suite. Except for providing activation exceptions on an imaged OS, you can use the Wizard to do most of the things the APTEE tool does, and the Wizard is the preferred method for setting such features.

Note

The APTEE is also available as part of the Adobe Application Manager Enterprise Edition 3.1 (AAMEE). AAMEE allows for the customization and packaging of the CS6 applications (including Acrobat) with their updates as MSI or PKG installers for enterprise deployment and imaging.

To get started:

1. Download and install APTEE:

2. Navigate to the APTEE folder.

3. Open a command prompt and run the commands below with administrator privileges.

Activation exception 1¶

This method is machine-specific and is typically used by end users. However, it can be used with both retail and volume licenses.

1. Generate a request code:

2. Go online from any machine to www.adobe.com/go/getactivated.
3. Generate a response code.
4. Validate the response code:

The product is now ready to use.

Activation exception 2¶

This method is machine-specific. You can create an activated production package and serialize post deployment using APTEE. This method is used when user machines are not going to be online. To do so,

1. Run APTEE on an online machine to generate the prov.xml file.
2. Deploy the product on each machine.
3. Run APTEE with the prov.xml file on each machine.

Activate Adobe Acrobat 8.1

Licensing trials¶

If you’re trial version is expiring you can upgrade your installs without a reinstall as follows:

1. Obtain a license.
2. Run:

Changing a license¶

If you need to re-serialize Acrobat with a different serial or change the product key, use the APTEE tool:

1. Install Acrobat using a serial number.
2. Run the following:

Note

The product ID (LEID) for Acrobat Pro X is “AcrobatPro-AS1-Win-GM”. The product ID (LEID) for Acrobat Std X is “AcrobatStd-AS1-Win-GM”. The new serial number will replace the old serial number.

Acrobat Standalone and AAMEE¶

For details about how to install a standalone instance of Adobe Acrobat X when you have a Creative Suite 6 license but not a standalone Adobe Acrobat X license, see Installing Adobe Acrobat X Pro Standalone from CS6 Media using AAMEE 3.1.

Imaged OS deployments (serialized)¶

If you image a machine with Acrobat, you must first generate a prov.xml file on an online machine and then create a permanent offline exception that is not machine specific. Note the following:

• This method can only be used with volume licenses.
• Acrobat need not be installed to run this command.
• The machine on which this command is run must be online.
• It is highly recommended to suppress registration.

Steps:

1. Connect to the internet.

2. Download the latest version of the Adobe Application Manager from http://www.adobe.com/go/applicationmanager/

3. Open an elevated prompt (run as administrator).

4. Generate a prov.xml file on any machine connected to the internet using the following APTEE tool command line with the following options:

   • serial: The serial number
   • regsuppress=ss: Optional; suppresses registration
   • eulasuppress: Optional; suppresses the EULA prompt
   • locales: Optional; specify from the limited list of locales in the formal xx_XX or ALL
   • provfile: Optional; path of the folder where prov.xml is created. If this parameter is not specified, prov.xml is created in the folder in which APTEE resides.

5. Install Acrobat on the master image.
6. On the master image, copy the prov.xml file created above.
7. Serialize and activate Acrobat using the following APTEE tool command line:

Acrobat 8 Activation Error

8. Launch Acrobat once for about a minute and close. The master image is now ready to be imaged.

Adobe Acrobat 8 Activation Codes

Note

Granting an offline exception to activation using the Customization Wizard for an imaged OS deployment method is not supported.